Welcome to O E-Rickshaw (“we,” “our,” “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, mobile app, and e-rickshaw cab services (collectively referred to as the “Services”).

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

 

1. Information We Collect

We collect the following types of information to provide and improve our Services:

a. Personal Information

• Name
• Mobile number
• Email address
• Pickup and drop-off locations
• Payment details (if applicable)
• Profile photo (optional for user accounts)

b. Device and Technical Information

• IP address
• Browser type and version
• Mobile device details
• Location information (when you enable GPS access)
• Cookies and usage data

c. Ride Information

Trip history, including pickup and drop-off points, time, distance, and fare details.

 

2. How We Use Your Information

We use your information to:

• Process and manage ride bookings
• Communicate with you about your trips, promotions, or updates
• Improve our website, app, and service performance
• Ensure passenger and driver safety
• Handle payments, billing, and refunds
• Comply with legal and regulatory requirements

 

3. Sharing of Information

We value your privacy and do not sell your personal information. However, we may share data in the following cases:

• With drivers: To facilitate ride bookings and ensure proper communication.
• With service providers: Payment gateways, customer support, analytics, etc.
• With authorities: If required for legal, safety, or fraud prevention reasons.
• With business partners: For marketing or operations, only with your consent.

 

4. Data Security

We use standard security measures to protect your information from unauthorized access, misuse, or loss. However, no online data transmission is 100% secure. You are responsible for keeping your login details confidential.

 

5. Cookies and Tracking Technologies

Our website and app may use cookies or similar technologies to enhance user experience, remember preferences, and analyze usage patterns. Disabling cookies may affect certain features.

 

6. Your Rights

You have the right to:

• Access and review your data
• Request corrections to your information
• Request deletion of your data (as allowed by law)
• Withdraw consent anytime
• Opt out of marketing messages

To exercise these rights, contact us at: support@oe-rickshaw.xyz

 

7. Data Retention

We retain your data only as long as needed to fulfill our services or meet legal requirements. After that, data is deleted or anonymized.

 

8. Third-Party Links

Our website or app may contain links to external sites. We are not responsible for the privacy, content, or security of those websites.

 

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with the updated date. Continued use of our Services means you accept the new policy.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

📧 support@oe-rickshaw.xyz